Hi,
I look after a network that has an MP C3002 which the users have successfully used for scan to email to send documents to local users (i.e. users with email addresses on the local domain) for some time.
They now wish to send documents to external email addresses and it isn't working.
I have checked the configurationemail settings on the copier and spotted that it was not configured for SMTPauthentication. I entered valid credentials for the SMTP authentication but an error is still raised when they try to scan to an external email address
"Connection with the destination has failed checkstatus & connection"
I am familiar with this message with scan to folder where it is usually caused by not having a user set up for the copier to use withpermissionsto write into the folder for filing the scanneddocuments.For scan to email I would guess...