I have about 5 users (out of a few hundred) that are not able to view the print preferences on some of our copiers. This problem only occurs on the copiers that are colour. Black and white copiers are not a problem.
We have 6 photocopiers all Toshiba and all using the latest Universal Print Driver from Toshiba. 3 colour, 3 b&w.
I researched this further, through trial and error and then contacted the local Toshiba support, and the Tech did not seem the slightest bit interested in what I'd found and was determined there was no fault in the driver and after I had said yes I'd tried everything he suggested, he said maybe I should just use the Post Script driver.
Here is what I found.
This file seems to be causing the problem. If I remove the file the problem goes away.
C:\Users\%username%\TOSHIBA\eSTUDIOX\UNIDRV\PCL6\imagequality.xml
For some...