So here's the skinny. We've called the service guys but I want to discuss anyway.
Guy sent in a print job that errored out yesterday. It's not in the print queue but the printer shows it on deck and nothing else can print.
And when I say on deck I mean there's a banner on the printer's screen that says "printing" and the job name.
We've:
Cleared all the jobs on the print server
restarted printserver printspooler
located the originator of the job and restarted his print spooler.
Cleared the queues of all involved
restarted the printer on several occasions.
It shows as a print job when you access the printer by IP address is shows as a job but won't delete...
anyone had anything similar?