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printing issue from IE

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some of our users have issues printing from IE on win7. they get the preview.js error.

this only happens for some users and to some printers

the printers are added automatically from our print server. I have tried removing the printer and adding it again, but no luck

I have added the same printer as an IP printer using the same drivers(!) and I was able to print the same page.

I have no idea what's causing this error. I've already tried clearning temp files & running IE with addons disabled


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