Hello, everyone!
I am a newbie at the IT HelpDesk, and I'm having a lot of trouble with a machine at one of my locations (I can't tell if this is a simple fix or difficult one) so I'm reaching out.
So, here's the problem: this printer is totally offline on all the WorkStations in this particular office and on the Domain Controller but what's weird is that when I do Windows troubleshooting from any of the machines there (through TightVNC), it tells me the printer is off (duh), but I can most definitely ping the machine from my location.
P.S the staff told me they moved the printer to clean, but I had the front desk unplug everything and re-plug til they hear the "clicks," and give the printer a restart.
Help? :D
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Troubleshooting offline printers
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