We run about 25 Xerox Phaser 3500 printers in our business, and we've only had them for 18 months. It was fine for the first 16 months or so, but now it is going downhill quick. We've had 3 "fail" in the last 2 months, and it is mainly a loud squeaking noise coming from them. We purchased an "extended" warranty from a 3rd party for years 2 & 3, and all 3 times it has been the fuser... Which is being denied because it is a "maintenance" item even though these printers all have under 50,000 page counts. Talking to the local repair reps that visit, they always feel it is a premature failure & the fuser should go for 200,000+page counts, but it is what it is. The toner is also expensive -- $80 for aftermarket15,000 page yield toner. Genuine is over $225.
So I want to know if there are some good recommendations I can get? We don't need much,...