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Canon Printer - Waste Toner Status in Inventory

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I have a few Canon printers around the office and when I run a scan for each one, toner levels populate correctly however the waste toner levels on each Canon printer appears as unknown (Through the inventory view where you can see toner levels). I am new to SpiceWorks as well as to our ever expanding field of IT (interning), and would really appreciate some help.

Thank you.


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