I have a printer problem that has me completely beat at the
moment. On a user's computer, after sending one print from a MS Office
program, (Excel or Word specifically), the next time print is pressed,
the printer stops and the software freezes and an error that says,
“hpmsn145.dll is not responding”. This has been going on for some time now, and
the software has to be terminated and restarted. Obviously, this is frustrating
and he has requested help. He mentioned it to me once before, and I thought I
had it fixed, then he mentioned it to me later, and yesterday, he
asked me to see him Monday and try reinstalling office to get it fixed, because
it is unbearable.
Can print test pages all day long and can print form IE,
notepad, etc with no issues…. Just cannot print from Office 2013 Also, can
print to itoffice printer over and over with no problem....