So I have a mobile user that has a printer that keeps reporting the black ink levels as being empty. Of course with Epson, when an ink level is empty you cannot print anything due to the nonstop error messages. I have been trying to support this issue remotely without any success. I have walked her through several steps, such as:
1. Try a new cartridge and the old cartridge (.and I made sure that she removed all of the tape from the ink cartridge).
2. Remove all of the ink cartridges, power off and power back on, and then put ink cartridges back into the printer.
3. Wipe the electrical contacts with a lint-free cloth.
4. Run everything under the printer maintenance.
5. Tried these linksLink 1andLink 2
Normally by now the issue is resolved, but this printer is still reporting issues with the black ink being empty.
So I was wondering if anyone...