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HP AIO software

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I've recently purchased a Photosmart 6520 for a user here in the office that I've connected directly via USB.  I've also purchased a Photosmart 7520 for home that I've connected to wi-fi.  In both cases, they print fine, but neither can scan - constantly get a 'cannot establish communications' error.

I have followed their diagnostic steps, uninstalled/reinstalled, rebooted everything, again and again,  etc., etc., with no success.

Any else run into these problems?  Is there a solution besides returning these devices and avoiding HP consumer products?


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