Having a fun problem with a KM-3050 that one of our departments purchased.
- Device has a static IP on the network
- Can be pinged
- Can access web interface
- Have disabled user authentication just for fun
- Drivers are correct
- Restarted spooler services
- Restarted copier
Users send print jobs to this copier, however the copier doesn't have a log of these attempts as either failures or success. Any thoughts or recommendations for me to try next?
The part I find super weird is that the device isn't logging these failures to print, my thinking is that it isn't receiving the print instructions.
Thanks!