Hey everyone,
I hope you’re all doing well.
I have a twain, isis question.
We have a piece of proprietary software that has recently been updated throughout our company… the software is basically a fancy screen capture, pdf printer scanning combo… Long story short, the update was an absolute disaster and hundreds of customers (organization is about 3000 people) can no longer use the software consistently without error any more. Now, we have to touch each computer and add, remove and modify existing files to make the scanners work again. The fact that it’s a product upgrade that broke existing functionality on every client is pretty much all that needs to be said about the quality of the software and the vendor…
Anyway, the scanner functionality is all screwed up. In Windows you can scan using the scanner wizard until the cows come home… within the application that was update if you attempt a scan most of the time the scanner makes a quick noise and locks up and will never pull the documents… And here is my question.
Amongst other things some technicians are stating this is caused by the PC having both the ISIS and Twain drivers installed. Even though there are workstations that have only the Twain driver and are still experiencing the same issue. So now…there is talk of manually uninstalling the ISIS driver from a number of machines that are attached to a scanners… (likely over a hundred workstations with these scanners)
In my mind there is no issue with having the Twain driver and the ISIS driver installed on the same computer… From a technical standpoint I cannot see how they would conflict with each other. I wanted to know what the people from the smartest community on the net have to say?
Is there any issue having both the Twain and the ISIS driver installed on a single PC? Can these drivers coexist without causing issues with each other?
Regardless of the answer I am sure during the scramble to fix the issue we will end up uninstalling the ISIS (amongst many other shots in the dark)… but this is for my own piece of mind…
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