I have a user that is unable to collate her documents. For example, when she prints 5 copies of a two page Word document and selects Collate, she receives 5 copies of page 1 and then 5 copies of page 2, instead of 5 copies of page one and two together. I have uninstalled and reinstalled the printer with Universal Print Driver PCL 5 and 6. PCL 5 and 6 would not print to the networked 3500. I am only able to print with the Vista 64bit driver. Does any one have any solution to this issue?
PC: Windows 7 64 bit
Software: Office 2010 Pro
Printer: HP Color LaserJet 3500
Driver: Vista 64 bit
Networked printer through JetDirect